All-Inclusive Manufacturer's Warranty

Bluvall proudly offers a 1-year all-inclusive manufacturer’s warranty for the original purchaser on all electric bikes bought directly from our official website. This warranty covers manufacturing defects only.

We do not cover any damage caused by incorrect or improper installation. For proper installation instructions, please refer to the guide.

🚫 Note: 

Free accessories and items not purchased directly from our website are not covered.

Accessories and parts orders are not covered by warranty.

1. Warranty Eligibility

To be eligible for warranty service:

• The product must be purchased from our official website.
• You must provide a valid order number from your original purchase.

2. Transfer Terms

The 1-year warranty is tied to the original owner but may be transferred if:

• The warranty is still within 12 months from the original purchase date.
• The new owner has access to the original order number and purchaser’s name.

3. What Is Covered

Parts covered by the warranty: 
frame, forks, stem, handlebars, headset, seat post,saddle, brakes (excluding brake pads), lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller wiring harness, LCD display (excluding damage due to water), kickstand, reflectors and hardware;

NOTE:

lf the motor and battery breaks down after it has been replaced for once within the warranty period. we will charge for replacement and freight by then.
The battery housing is not under warranty scope.

The battery warranty does not include damage from power surges, using an improper charger, improper maintenance or other such misuse, normal wear, or water damage.

4. What Is Not Covered

The warranty does not cover issues caused by:

• Improper use, accidents, stunts, racing, or abuse
• Unauthorized modifications or tampering
• Improper storage or exposure to extreme elements (rain, snow, heat)
• Cosmetic damage (scratches, dents, fading) unless caused by shipping or manufacturing error
• Assembly or service by unauthorized technicians
• Use of third-party accessories or parts

🔧 Note: For issues not covered under warranty due to customer misuse or wear & tear, we offer a 20% discount on replacement parts as a goodwill gesture.

5. Shipping Damage Claims

• Claims for products damaged in transit must be submitted within 7 days of receiving the product.
• Provide photos or videos of the damage and send them to contact@bluvall.com.

6. Battery Coverage

Batteries are covered by a 1-year prorated warranty.
We do not cover:

Use with anTampered or opened battery casings

7. Claims Process

Submit a Warranty Claim
Email contact@bluvall.com with the following:

• Your order number
• A description of the issue
• Clear photos or video of the damaged component

We’ll assess whether the damage is covered and guide you on the next steps. No claim will be processed without visual evidence.

Important Tips for Faster Warranty Service:

• For Motor Issues: Please provide a clear photo of the Serial Number (SN) engraved on the motor hub.
• For Battery Issues: Please provide a clear photo of the Production Label (usually on the side or bottom of the battery) showing the specifications and batch number.

Note: These records are required by our technical team to verify your warranty status and provide the correct replacement parts.

8. Not Covered? Still Need Help?

If the issue falls outside warranty terms, you’re still eligible for a 20% discount on parts.

9. Chargebacks

Filing a credit card chargeback during the warranty period will void your warranty until the dispute is resolved.