Bluvall Ebike Warranty Policy

Warranty Coverage

Every Bluvall E-bike is covered under our manufacturer's two-year all-inclusive warranty for the original owner against all manufacturing defects.

NOTE: The warranty applies only to original owners and is not transferable.

What About Warranty On Bluvall?

Parts covered by the warranty: frame, forks, stem, handlebars, headset, seat post, saddle, brakes (excluding brake pads), lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller wiring harness, LCD display (excluding damage due to water), kickstand, reﬂectors and hardware. The battery warranty does not include damage from power surges, using an improper charger, improper maintenance or other such misuse, normal wear, or water damage.

The warranty does not cover an incorrect assembly or installation of the product by the user, an improper or negligent use, operation or transformation of the product, a maintenance contrary to the maintenance instructions of the product (e.g. lack of maintenance of the brakes), normal wear and tear, defects inherent to the normal useful life or service life of the product, such as a ﬂat battery that can be replaced by the consumer, damages or defects due to accidents.

NOTE: Failure caused by the following cases is not included in the warranty contents.

However, the designated store or sales dealer has the responsibility and obligation to

provide paid repair service:

The battery cannot be charged because the electric bike has not been used for more than half a month and the battery has not been removed.
Without invoice and the warranty.
Using and maintaining without complying with the user's manual.
Using the electrical bicycle for other purposes or dangerous acts.
Dismantling the parts without permission or improperly using and storing.
Without using the original parts. Trac accidents or other accidents.
Trac accidents or other accidents.
Anti-rust layer damage caused by abnormal use, which leads to the corrosion and fracture of the parts.
Riding on the abnormal road conditions.
Commercial rental use and irresistible natural disasters.

Warranty Coverage

Part	Warranty Period	Warranty Scope
Frame	24 Months	Desoldering/materia fracture
Fork	12 Months	Performance failure
Motor	12 Months	Quality fault/Break downperformance failure
Battery	12 Months	Quality fault/ Power capacity is tested lower than 50% of the rated capacity.
Controller	12 Months	Performance failure
Charger	12 Months	Performance failure
Display/Dashboard	3 Months	Performance failure
Tires	3 Months	Crack/leaking
Saddle	3 Months	Crack/damaged
Other Parts	3 Months	Damaged/performance
Front/Middle axle	3 Months	Performance failure

NOTE:

lf the motor breaks down after it has been replaced for once within the warranty period. we will charge for replacement and freight by then.
The battery housing is not under warranty scope.

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