I strongly do not recommend this company based on my personal experience.
I purchased an e-bike from Bluvall in May 2025, and it was delivered around two months late (July 2025). From the beginning, there were already issues with missing or damaged components, which made the experience frustrating from day one.
After only a few months of use, the bike developed serious malfunctions involving the display, controller, and rear motor, eventually becoming completely unusable. I reported the issue immediately when it started and provided multiple videos, photos, serial numbers, and detailed explanations.
Instead of offering a real solution, customer service repeatedly asked for the same information over and over again, without properly reviewing the case. This back-and-forth continued for months. In some cases, I was told parts were being shipped or the issue was being processed, only to later receive different responses.
At one point I was even forced to purchase a replacement display myself because no concrete solution was provided. Even after replacing parts and following all troubleshooting steps, the bike still does not work.
Customer service has been extremely slow, inconsistent, and unhelpful throughout the entire process. Communication feels like delay tactics rather than real support, and the problem remains unresolved.
Based on my experience, I strongly advise others not to trust this company. The after-sales support is the worst part of the entire experience and completely unreliable.
I regret trusting this company.