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FAQ

How can I join the Loyalty Program? Plus

Joining is free and easy. Just create an account—or log in if you already have one—and you’ll be automatically enrolled.

How do I earn rewards points? Plus

You can earn points by shopping, connecting with us on social media, and more. Every activity and its point value will be shown in your rewards dashboard.

How do I redeem my rewards points? Plus

Redeem your points for discounts or select accessories on the Loyalty page. Each reward has a set point value.

How does the referral program work? Plus

Share your unique referral link with a friend through the Loyalty section. When your friend (new customers only) signs up using your link, they’ll receive a 15% discount code in their Rewards tab. Once they place their first order, you’ll earn 1,500 points, and your friend will also earn 2 point for every $1 spent.

What happens to my points if I make a return? Plus

If you return your whole order, the points you earned will be taken off. For partial returns, points will be adjusted based on the items you send back.

Where do I find my points balance? Plus

Just log into your account and head to your rewards dashboard—you’ll always see your up-to-date points there.

Share

How do I share photos or videos to earn points?

Post your Bluvall photos or videos on Instagram, TikTok, YouTube, Facebook (Groups), or Reddit

Tag @BluvallEbike and use #RideBluvall + #BluvallLife

Each approved post earns 500 points (up to 2,000 points per month)

Email your content and social link to contact@bluvall.com