First received bike, while installing encountered issues. Contacted customer service who recommended the video which I already watched and steps and pieces they have in video my bike did not have. Turns out the Manuel for installation was not the correct one. Then my battery didn’t work. They stated at time the battery goes into sleep mode. Customer service had me buy things to troubleshoot, which pissed me because the continued to request things I already sent such as videos and pictures. They eventually sent a new battery which took long that when I decided I just wanted to return the bike it was past the window of returned. It was an entire month of back and forth before they decided to send a new battery! I received zero compensation for all the problems and money I spent. Had no choice but to keep it. Sent a email about the key we had not working, took a MONTH to reply. Finally resolved the key issue and first day riding it the plastic piece from the kickstand cracked and came off. Absolutely disappointed at how my entire situation was handled!!
I bought the bike in November and couldn’t even use til March.