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At Bluvall, we want you to be fully satisfied with your purchase. If you're not happy with your order, you may request a return within 30 days of delivery.
Eligibility for Returns:
To qualify for a return:
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The item must be unused, with less than 10 kilometers on the odometer.
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It must be returned in the original packaging, with all accessories (charger, keys, tools, etc.).
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You must include the original proof of purchase.
Note: Returns are not accepted from the UK and EU due to shipping and compliance limitations. If you're located in these regions and experience product issues, please contact us at contact@bluvall.com — we’ll do our best to assist you.
Non-Returnable Items
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Items damaged by customer misuse
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Special orders and giveaway items
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Accessories sold separately (e.g. fenders, bags, helmets, phone holders, locks, etc.)
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Items purchased from unauthorized resellers
Return Process
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Contact us at contact@bluvall.com to initiate your return.
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you’ll receive a return shipping label and instructions within 3–5 business days.
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Customers are responsible for shipping costs unless the product is defective.
Refund Policy
Once your return is received:
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Our warehouse will inspect the item within 5 business days.
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If the product matches your return description, a full refund will be processed within 1–2 business days.
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If damage or discrepancies are found, a partial refund may be issued. The deduction amount depends on the condition and missing components.
Refunds typically appear in your account within 7–10 business days, depending on your payment provider.
Damaged or Incorrect Items
If your product arrives defective, damaged, or incorrect:
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Please email us within 3 days of receiving your order.
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Attach photos and a description of the issue.
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We will resolve the matter with a replacement or refund as appropriate.
If you have any questions, our support team is here to help at contact@bluvall.com.
- Parts covered by the warranty: frame, forks, stem, handlebars, headset, seat post, saddle, brakes (excluding brake pads), lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller wiring harness, LCD display (excluding damage due to water), kickstand, reflectors and hardware. The battery warranty does not include damage from power surges, using an improper charger, improper maintenance or other such misuse, normal wear, or water damage.
- The warranty does not cover an incorrect assembly or installation of the product by the user, an improper or negligent use, operation or transformation of the product, a maintenance contrary to the maintenance instructions of the product (e.g. lack of maintenance of the brakes), normal wear and tear, defects inherent to the normal useful life or service life of the product, such as a flat battery that can be replaced by the consumer, damages or defects due to accidents.
- The battery cannot be charged because the electric bike has not been used for more than half a month and the battery has not been removed.
- Without invoice and the warranty.
- Using and maintaining without complying with the user's manual.
- Using the electrical bicycle for other purposes or dangerous acts.
- Dismantling the parts without permission or improperly using and storing.
- Without using the original parts. Trac accidents or other accidents.
- Trac accidents or other accidents.
- Anti-rust layer damage caused by abnormal use, which leads to the corrosion and fracture of the parts.
- Riding on the abnormal road conditions.
- Commercial rental use and irresistible natural disasters.
Part
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Warranty Period
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Warranty Scope
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Frame
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24 Months
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Desoldering/materia fracture
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Fork
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12 Months
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Performance failure
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Motor
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12 Months
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Quality fault/Break downperformance failure
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Battery
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12 Months
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Quality fault/ Power capacity is tested lower than 50% of the rated capacity.
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Controller
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12 Months
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Performance failure
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Charger
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12 Months
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Performance failure
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Display/Dashboard
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3 Months
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Performance failure
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Tires
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3 Months
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Crack/leaking
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Saddle
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3 Months
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Crack/damaged
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Other Parts
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3 Months
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Damaged/performance
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Front/Middle axle
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3 Months
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Performance failure
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NOTE:
- lf the motor breaks down after it has been replaced for once within the warranty period. we will charge for replacement and freight by then.
- The battery housing is not under warranty scope.
Shipping Areas
We ship to the U.S., Canada, UK, and EU.
Not available for delivery:
U.S.: Alaska, Hawaii, Puerto Rico, Guam, American Samoa, U.S. Virgin Islands, Northern Mariana Islands, and all APO/FPO/DPO military addresses.
P.O. Boxes and APO addresses
UK offshore islands
Delivery Time Estimates
Total Delivery Time = Processing Time + Shipping Time
(Shipping time may vary based on your location)
Processing Time: 1–2 business days
Estimated Shipping Time:
US: 5–10 business days
Canada: 7–12 business days
UK: 3–5 business days
EU: 5–7 business days
For pre-orders/backorders, kindly refer to the shipping date specified on the product page.
Please note that any delivery dates provided by Bluvall are estimations.
At Bluvall, our customers are our top priority, and we strive to ensure your satisfaction above all else. We're dedicated to expediting the process to ensure your package arrives promptly. Your patience during this time is greatly appreciated, and we thank you for your understanding.
Shipping Fees
- US: Free shipping (Excludes Alaska, Guam, Hawaii, Puerto Rico, Armed Forces regions)
- Canada: $120
- UK: $100
- EU:
Sweden, Denmark: $250
Other EU countries: $100
Note: Customers are responsible for any applicable customs duties or import taxes.
Shipping Carriers
US: FedEx
Canada: Truck delivery, Canpar
UK: Truck delivery, Panther
EU: FedEx, DB Schenker (Ground), DPD
Please note: Carriers may vary depending on your exact location and order details.
Order Tracking
You can easily track your order, as well as shipping and handling information, by logging into your account on bluvall.com. If you have not registered on our site, please feel free to email us at contact@bluvall.com, and we will respond within 24 hours.
If you have any questions, feel free to contact us at contact@bluvall.com. We’re here to help.












Why Su8 Ebike
The Su8 e-bike is designed for convenience in both commuting and adventure, featuring a speed of 31 MPH and a long range of 60 miles,Barely any maintanence.

31MPH

1500W

60 Miles

330 lbs

20"x4" Fat Tire All Terrain
Dimension & Weight


SU8 360 View

Bluvall SU8 Key Features

Equipped with a powerful 52v (48v)1500W motor and 85NM of torque, this e-bike achieves thrilling speeds of up to 31MPH(30MPH), effortlessly tackling steep hills and challenging terrain.

With the ease of simple recharging, the UL2849 Certified 52v(48V) 20Ah removable lithium battery offers an amazing riding range of up to 60 miles on a single charge.

The electric bike has a hydraulic front fork and a rear shock (850LB) which helps you navigate a variety of terrain without being hurt or rolling over.

Rear & Front hydraulic disc brakes provide exact braking force and are designed to maximize rear wheel control. Superior braking force is provided by front disc brakes, which is essential for rapid and efficient stopping.

The 20"x4" fat tires provide a safe and comfortable ride on various terrains, including rocky roads, uphill paths, snowy ground, and mud, as well as on pavement and city roads.

The Shimano 7-speed shifter makes your pedaling easier and more efficient ,Super luminous headlight,LCD display,comfortabl seat make this bike more useful.
SU8 Assembly Guide
Bluvall SU8 arrived 90% assembled ,the rest is easy with this video.


Handle Bar & Manual
Download Manual
Handle Bar & Manual
Download ManualWeight
- Net Weight:36kg(79.4lb)
- Gross Weight:45.6kg(100.5lb)
- Battery Weight:4.2kg(9.3lb)
- Weight limit:150kg(330lb) Payload Capacity
Size
- Product Size:1720x1130x750mm
- Packing Size:1450x320x800mm
General
- Classes:Class 4(Ebikes can go above 28mph with pedal assistance)
- Max Speed: 31MPH
- Range:up to 60 Miles by Pedal assist,40+ Miles by Throttle(Calculation based on rider's weight of 75kg. Range varies according to road condition, weather, rider's weight etc.)
- Pedal Assist:5 Levels
E-system
- Battery:Removable Internal Lithium-ion Battery, 52V 20Ah, 960Wh
- Charger:52V 3 Amp Charger, Approx. 7 Hour Charging, Aviation Connector. UL LISTED
- Motor:Rear Geared Hub Motor, Rated 52v 1500w(peak),Max Torque 85NM
- Controller: 52V 28A Peak
- Display: Multifunctional LCD Smart Display
- Pedal Assist: Cadence Sensor
- Throttle: Twist Throttle
- Front Light:52V 10W LED Light, 30 LUX
Drivetrain
- Shifter: Shimano, 7-Speed
- Rear Derailleur: Shimano, Long Cage
- Crank & Chainring:48T, 170mm Alloy Crank
- Freewheel: 7-Speed
- Pedal: Alloy Platform Pedals
Components
- Saddle: Comfortable Wide Saddle
- Handlebar:Alloy, 750mm width
- Grips: Nylon Lock-on
- Brake: Front & Rear Hydraulic Disc Brakes
- Brake rotor: 180mm, 1.9mm thick
- Kickstand: Side Kickstand
- Seatpost: Forged Alloy, Ø30.4*350mm
- Stem:Bar bore: ∅31.8mm, Clamp I.D.: ∅28.6mm, HEIGHT: 40mm, RISE: 0°
- Handlebar:Aluminum Ø31.8mm, Width 710mm
Frameset
- Frame:Carbon Steel, Removable Battery, Internal Routing
- Fork: Hydralic Suspension Fork
- Fenders:Included
Wheels
- Rim Material: Aluminum
- Rim Size: 20 x 3.0
- Rim Type: Wheel with Integral Hub
- Tire: Fat Tires
- Tire Size: 20" x 4.0"
Ebike x1
Battery x1
Charger x1
peddle x2
Tool Set x1
Manual X1
Bell & x1
















