The Keys for K10/ The Keys for S1/F1/SU8
1. ORDER CANCELLATION
Before Shipping
Shipped but Not Delivered
- $300 for standard ebikes
- $100 for K10+SU8 ebikes
- $50 for wheels, motors, batteries, trailers
- $35 for all other parts & accessories
Refunds will be issued to your original payment method after deducting applicable fees.
Delivered
2. ORDER MODIFICATION
Before Shipping
After Shipping
3. MODEL REPLACEMENT & RETURN
For Product Defects
For Shipping Damage
Free Replacement & Return
Exclusions from Free Return/Replacement
- Minor outer packaging damage
- Minor scuffs or paint wear on the product
- Wear or damage to consumable components from regular use
- Normal deterioration of parts after extended use
Additional Return Policies
New & Unused (Within 15 Days)
- Full refund eligible
- Customer covers return shipping:
- $300 for ebikes
- $100 for SU8+K10 ebikes
- $50 for wheels, motors, batteries, trailers
- $35 for other parts/accessories
Used Items (0–10 Miles)
- Returnable within 15 days for a partial refund
- Customer pays return shipping + 30% restocking fee
- Bluvall can provide repair parts and guidance; factory repair is available at customer cost
Updated Return Policy
Returns Allowed with 50% Fee
Returns Strictly Not Allowed
- Request made more than 30 days after delivery
- Odometer reading over 20 miles
- Missing core components (frame, battery, motor, tires)
- Severe scratches, paint peeling, or heavy wear that makes the bike unresellable
Return for Quality Issues
Appearance/Shipping Damage
- Report within 48 hours of delivery with photos
- Product must remain unused
Hardware Defects
- Non-human-caused defects within 15 business days that affect safe riding
- Confirmed by our technicians: irreparable motor/battery/controller failure, unsafe brake issues, or design-related safety defects
Other After-Sales Solutions
- Quality issues outside the return window: Repair or part replacement is prioritized; returns are generally not accepted. Insistent returns incur a 50% fee plus return shipping.
- Non-quality issues (shipping delays, etc.): Returns not allowed; compensation may be offered at our discretion.
- Self-repair for quality issues: May qualify for partial compensation.
- Incorrect shipments: Return the wrong item, and we will send the correct product.
Single-Item Compensation Options
- Accessory credits ($100–$200)
- Order discounts up to $100
- Higher compensation requires supervisor approval
Return Shipping & Packaging
- Return shipping costs are the customer’s responsibility and non-refundable.
- Original packaging must be retained and included with all returns.
- Returns must include all accessories: battery, charger, keys, manuals, etc.
- Replacement packaging fees apply if original packaging is lost:
- $300 for standard ebike packaging
- $100 for SU8+K10 ebike packaging
4. REFUND
Warranty Coverage
Every Bluvall E-bike is covered under our manufacturer's two-year all-inclusive warranty for the original owner against all manufacturing defects.
NOTE: The warranty applies only to original owners and is not transferable.
What About Warranty On Bluvall?
- Parts covered by the warranty: frame, forks, stem, handlebars, headset, seat post, saddle, brakes (excluding brake pads), lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller wiring harness, LCD display (excluding damage due to water), kickstand, reflectors and hardware. The battery warranty does not include damage from power surges, using an improper charger, improper maintenance or other such misuse, normal wear, or water damage.
- The warranty does not cover an incorrect assembly or installation of the product by the user, an improper or negligent use, operation or transformation of the product, a maintenance contrary to the maintenance instructions of the product (e.g. lack of maintenance of the brakes), normal wear and tear, defects inherent to the normal useful life or service life of the product, such as a flat battery that can be replaced by the consumer, damages or defects due to accidents.
NOTE: Failure caused by the following cases is not included in the warranty contents.
However, the designated store or sales dealer has the responsibility and obligation to
provide paid repair service:
- The battery cannot be charged because the electric bike has not been used for more than half a month and the battery has not been removed.
- Without invoice and the warranty.
- Using and maintaining without complying with the user's manual.
- Using the electrical bicycle for other purposes or dangerous acts.
- Dismantling the parts without permission or improperly using and storing.
Without using the original parts. Trac accidents or other accidents. - Trac accidents or other accidents.
- Anti-rust layer damage caused by abnormal use, which leads to the corrosion and fracture of the parts.
- Riding on the abnormal road conditions.
- Commercial rental use and irresistible natural disasters.
|
Part |
Warranty Period |
Warranty Scope
|
|
Frame
|
24 Months
|
Desoldering/materia fracture
|
|
Fork
|
12 Months
|
Performance failure
|
|
Motor
|
12 Months
|
Quality fault/Break downperformance failure
|
|
Battery
|
12 Months |
Quality fault/ Power capacity is tested lower than 50% of the rated capacity.
|
|
Controller
|
12 Months
|
Performance failure
|
|
Charger
|
12 Months
|
Performance failure
|
|
Display/Dashboard
|
3 Months
|
Performance failure
|
|
Tires
|
3 Months
|
Crack/leaking
|
|
Saddle
|
3 Months
|
Crack/damaged
|
|
Other Parts
|
3 Months
|
Damaged/performance
|
|
Front/Middle axle
|
3 Months
|
Performance failure
|
NOTE:
lf the motor breaks down after it has been replaced for once within the warranty period. we will charge for replacement and freight by then.
The battery housing is not under warranty scope.
Shipping Areas
We ship to the U.S., Australia, UK, and EU.
Not available for delivery:
U.S.: Alaska, Hawaii, Puerto Rico, Guam, American Samoa, U.S. Virgin Islands, Northern Mariana Islands, and all APO/FPO/DPO military addresses.
P.O. Boxes and APO addresses
UK offshore islands
Delivery Time Estimates
Total Delivery Time = Processing Time + Shipping Time
(Shipping time may vary based on your location)
Processing Time: 1–2 business days
Estimated Shipping Time:
US: 5–10 business days
Australia: 5–10 business days
UK: 3–5 business days
EU: 5–7 business days
For pre-orders/backorders, kindly refer to the shipping date specified on the product page.
Please note that any delivery dates provided by Bluvall are estimations.
At Bluvall, our customers are our top priority, and we strive to ensure your satisfaction above all else. We're dedicated to expediting the process to ensure your package arrives promptly. Your patience during this time is greatly appreciated, and we thank you for your understanding.
Shipping Fees
- US: Free shipping (Excludes Alaska, Guam, Hawaii, Puerto Rico, Armed Forces regions)
- Australia: $65 USD
- UK: £120 GBP
- EU:
Sweden, Denmark: $250 USD
Other EU countries: $100 USD
Note: Customers are responsible for any applicable customs duties or import taxes.
Shipping Carriers
US: FedEx
Australia: Direct Freight, Allied, and HX Logistics.
UK: Truck delivery, Panther
EU: FedEx, DB Schenker (Ground), DPD
Please note: Carriers may vary depending on your exact location and order details.
Order Tracking
You can easily track your order, as well as shipping and handling information, by logging into your account on bluvall.com. If you have not registered on our site, please feel free to email us at contact@bluvall.com, and we will respond within 24 hours.
If you have any questions, feel free to contact us at contact@bluvall.com. We’re here to help.
🚚 Shipping InformationPrs days Shipping Time: 7–15 business days Estimated Delivery Time: 10–20 business days
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