Company full of bullshit still waiting on my 2, 150 for my refund so they stop replying back n deleting my post but I will continue to post until I get my fucking money
Hi Jay, we’re very sorry for the frustration and for the delay. Your refund has now been processed, as our account is back to normal. Please check the original payment account; it can take 1–3 business days to arrive. We apologize for the inconvenience and would appreciate it if you could let us know whether it has come through.
This bike is amazing it can take a beating and the customer service for parts is 100% on point
👍
I brought my bike off of someone, who had his for a week or two, and i love the speed of the bike, and i am 400 pounds and I use my bike everyday and have put in over 2000 miles on it within 6 months, my only issue is had is my battery on top stopped working because the mother board died but bluvall told me that they would replace the board for me if I do some steps with a multi meter and take pictures while doing it, which I haven't done as of yet and that was months ago, but I will, because I could use the extra power for the distances that I travel, I am from New York City and I travel to jersey à lot , but I do get a great distance with one battery and I throttle all day because I am 6 foot 6 and to pedal is hard but not impossible, I love the bike though,, I made upgrades from spoke rims to spokeless rims, which has made my bike heavier but I don't have to worry about broken spokes, but I am satisfied with this bike and I have 2 ebikes bluvall for the speed and my himiway cruiser for my height but you can't go wrong with the bluvall k10
Many people been going to trippy island productions on TikTok, Facebook, and youtube asking me to make this review so figured I would post it here. A few of my followers have or are purchasing this bike!!
I had my long serving "beater" bike stolen, so after dealing with my insurance and their requirements and documents I get 2500 for a a similarly equipped bike...I was headed to Order a Bigniu Big X 3000W 60v 30AH bike for 1600...and I saw this FOR $585...$704 after tax and shipping. Super cheap, so my expectations were low...First...junk those Kenda Knobbies and get a 20×3 front and 20×4 Rear street tire. Second this thing is stupid fast if you raise P08. To 100kmh i get 39-40 on flat ground and im 175lbs
Just be sure to send photos of your current switch so that they can send you the correct model
I got mine and so far the only problem i had was that it was limited to 15mph when it got delivered but I was able to find a tutorial on how to take it off. The bikes goes around 31mph instead of 35 but still pretty quick
Beautiful bike just got it and sold it, my customer loves it!
You can find the youtube live stream here!! https://www.youtube.com/live/LkNEuikis80?si=KTVmQBmaUUCpI4F3 The bike is great the carry bag it came with the zipper broke and the gloves, glasses and phone holder gift I never received, I did receive the little bag with the bike but the zipper broke on the first day of me zipping it. As far as the bike we are now up to 325 miles since the last review. Customer service did respond in the last review about sending me a new bag but apparently they are going to give me a code for a 50 dollar off gift certificate. So they seem to be trying to take care of that issue. Other then that the bike is a beast. Works great for using it to deliver food. I did hit some small jumps and brought it down a stair way and it performed amazing. Biggest down fall with hitting small jumps is some times the chain will pop off but thats to be expected with any mountain bike at times.
So far I have put 200 miles on the Bluvall R700 in a week doing door dash so far im very happy with the bike. Only issue I had was the phone holder bag that comes with the bike the zipper broke already and the lock that comes with the bike is not the best so I bought a different one!! Other then that so far im very happy with it!!
Amazing bike. Plenty of power and mighty battery. Very comfortable with front and rear shock absorber, it takes me everywhere with style and reliability l.
The harness was exactly what I needed for my upgraded version of the 52v su8.
This might be the most full featured ebike under $1000, with features on models that cost twice as much!
Turn signals, break lights, and Kenda puncture proof tires….and the 52v upgrade is icing on the cake! Achieves 30 mph easily, I’m 6”3 and 230.
Its the best bike i have ride and i only have a bad thing and it is that i wanted more range
Very good performance i like it very much lots of people like the bike and give how good is the bike little issue on pedal assist when you peddling the pedals fills very light beside its very good highly recommended
Easy to assemble, a joy to ride, and a little more cushion wouldn't hurt but overall first ebike and I don't regret it. Night or day riding has been a blast.
Do not buy I had my bluvall k10 for about a year it was ok until I needed another controller because the front wheel controller on mine went out I went to the site but they don’t sell it on the site I contacted them they took about a month to reply I took pictures and confirmed that I bought it from this site so they told me the would send a new one well a month after that after I sent them multiple messages some how they had forgotten all the conversations and emails I sent them so I had been waiting for a few months now and they started asking for the same information and pictures I had already sent them and I can’t find a controller that works with the system anywhere else so don’t buy if you need to use your e-bike for work and have things to do because when you have a problem they take their time and give you the runaround get a bike that’s more popular so you can find replacement parts or make sure the seller has good customer service
Hi Skmillionz, we're truly sorry for the disappointing experience you had with our customer service and product support. We’ve recently upgraded our team to better assist our customers. If your issue is still unresolved, please send your photos and videos to bluvallebike@gmail.com so we can help you promptly. Thank you for your feedback, and we hope to make things right.
I received my bike 2 months late, which was already frustrating. After about 6 months of use, the bike now no longer works due to issues with the display and controller.
Despite the bike being under warranty, customer support has been completely unhelpful. I’ve sent multiple emails with detailed explanations, photos, and videos, and I’m either ignored or asked repeatedly for the same information—without any real solution.
At this point, I’m left with an unusable bike and no proper assistance.
Embarrassing customer service. I do not recommend this company.
Hi Albert, we're truly sorry for the inconvenience you've experienced and the poor customer service you've received. We've recently revamped our support team to better assist our customers. If your issue is still unresolved, please send your photos and videos to bluvallebike@gmail.com, and we will do our best to help you quickly. Thank you for your patience, and we hope to resolve this for you soon.
So far so good, the battery key for the top battery did not come email response was as they said still waiting for the price you cannot best.
Bellissimo
First let's start with the shipping debacle. Took almost a month for me to get it first one was damaged in shipping. Then after they received the damaged one back two days later they finally got back to me and finally sent me out a new one. Their customer service is non-existent I'm still waiting for them to reply back to me about my March 9th inquiry. The bike screens and buttons look nothing like the one in the Happy Trails video which was supposed to be the upgrade version. Website says a free and upgrade shock I never received the upgraded shock. I thought they were supposed to be an extra set of brake pads but I could be wrong about that but I never received them. The chain snapped in half on the first ride not even a mile down the road. The the rear fender is broke not sure if that happened in shipping or when the chain snapped in half. There are a few good things about the bike it was very easy to put together. It has lots of power. I'm almost 300 lb and it goes 32 mph and that's verified by speed radar. The battery life seems to be really good overall half decent bike but customer service sucks
Hi Matt, thank you for sharing your detailed feedback. We're truly sorry for the issues you've experienced and the frustration caused. Please know that we’ve recently upgraded our customer service team to better assist our customers. If your issues are still unresolved, kindly send us pictures and videos of the problems to bluvallebike@gmail.com, and we will do our best to resolve them promptly. We appreciate your patience and understanding.
This E bike is probably one of the best E bikes on the market for the price. I was considering getting a Segway cyber but was talked into looking at bluvall and to be honest, I am extremely glad that I did. The only thing that I can see that is problematic is the top speed dropping so fast. I’ve had my bike less than two months and my entire speed went from 35 to like 29 but outside of that, the bike is extremely fast at takeoff and the battery life. I have not had any issues out of it. It can go all day before it’s needed to be recharge as far as customer service goes though the company is obviously still growing, so please do not expect them to be extremely fast with a lot of the stuff they do. It’s understandable. You just have to be patient but all in all I am extremely satisfied with my bike. and the last thing when you fall because you will fall on this bike at least once it is durable enough to take it. That’s one thing I think it will beat out a Segway over. Is it durability
Its a great bike. Im 250lbs and pulls me around just fine. Good range. The stiff rear shock that people have noted on reviews is really not that stiff. However My bike came slightly damaged with the chain guard bent into the derailer and front wheel rotor slightly warped because the way its placed when shipped.I was able to repair it myself. And do recommend the ship with more cardboard on the sides