At Bluvall, we want you to be fully satisfied with your purchase. If you're not happy with your order, you may request a return within 30 days of delivery.
To qualify for a return:
The item must be unused, with less than 10 kilometers on the odometer.
It must be returned in the original packaging, with all accessories (charger, keys, tools, etc.).
You must include the original proof of purchase.
Note: Returns are not accepted from the UK and EU due to shipping and compliance limitations. If you're located in these regions and experience product issues, please contact us at contact@bluvall.com — we’ll do our best to assist you.
Items damaged by customer misuse
Special orders and giveaway items
Accessories sold separately (e.g. fenders, bags, helmets, phone holders, locks, etc.)
Items purchased from unauthorized resellers
Contact us at contact@bluvall.com to initiate your return.
you’ll receive a return shipping label and instructions within 3–5 business days.
Customers are responsible for shipping costs unless the product is defective.
Once your return is received:
Our warehouse will inspect the item within 5 business days.
If the product matches your return description, a full refund will be processed within 1–2 business days.
If damage or discrepancies are found, a partial refund may be issued. The deduction amount depends on the condition and missing components.
Refunds typically appear in your account within 7–10 business days, depending on your payment provider.
If your product arrives defective, damaged, or incorrect:
Please email us within 3 days of receiving your order.
Attach photos and a description of the issue.
We will resolve the matter with a replacement or refund as appropriate.
If you have any questions, our support team is here to help at contact@bluvall.com.
Warranty Coverage
Every Bluvall E-bike is covered under our manufacturer's two-year all-inclusive warranty for the original owner against all manufacturing defects.
NOTE: The warranty applies only to original owners and is not transferable.
What About Warranty On Bluvall?
NOTE: Failure caused by the following cases is not included in the warranty contents.
However, the designated store or sales dealer has the responsibility and obligation to
provide paid repair service:
|
Part |
Warranty Period |
Warranty Scope
|
|
Frame
|
24 Months
|
Desoldering/materia fracture
|
|
Fork
|
12 Months
|
Performance failure
|
|
Motor
|
12 Months
|
Quality fault/Break downperformance failure
|
|
Battery
|
12 Months |
Quality fault/ Power capacity is tested lower than 50% of the rated capacity.
|
|
Controller
|
12 Months
|
Performance failure
|
|
Charger
|
12 Months
|
Performance failure
|
|
Display/Dashboard
|
3 Months
|
Performance failure
|
|
Tires
|
3 Months
|
Crack/leaking
|
|
Saddle
|
3 Months
|
Crack/damaged
|
|
Other Parts
|
3 Months
|
Damaged/performance
|
|
Front/Middle axle
|
3 Months
|
Performance failure
|
NOTE:
lf the motor breaks down after it has been replaced for once within the warranty period. we will charge for replacement and freight by then.
The battery housing is not under warranty scope.
We ship to the U.S., Canada, UK, and EU.
Not available for delivery:
U.S.: Alaska, Hawaii, Puerto Rico, Guam, American Samoa, U.S. Virgin Islands, Northern Mariana Islands, and all APO/FPO/DPO military addresses.
P.O. Boxes and APO addresses
UK offshore islands
Total Delivery Time = Processing Time + Shipping Time
(Shipping time may vary based on your location)
Processing Time: 1–2 business days
Estimated Shipping Time:
US: 5–10 business days
Canada: 7–12 business days
UK: 3–5 business days
EU: 5–7 business days
For pre-orders/backorders, kindly refer to the shipping date specified on the product page.
Please note that any delivery dates provided by Bluvall are estimations.
At Bluvall, our customers are our top priority, and we strive to ensure your satisfaction above all else. We're dedicated to expediting the process to ensure your package arrives promptly. Your patience during this time is greatly appreciated, and we thank you for your understanding.
Note: Customers are responsible for any applicable customs duties or import taxes.
US: FedEx
Canada: Truck delivery, Canpar
UK: Truck delivery, Panther
EU: FedEx, DB Schenker (Ground), DPD
Please note: Carriers may vary depending on your exact location and order details.
You can easily track your order, as well as shipping and handling information, by logging into your account on bluvall.com. If you have not registered on our site, please feel free to email us at contact@bluvall.com, and we will respond within 24 hours.
If you have any questions, feel free to contact us at contact@bluvall.com. We’re here to help.
Happy with purchase
I’ve had the Bluvall SU8 for a few weeks now and I’m honestly really happy with it.The motor’s got plenty of power for hills, and the ride’s super smooth and comfortable. The suspension actually works great, and those fat tires make it feel really steady on rough roads. The bike feels solid — nothing cheap about it. I’ve owned a couple other e-bikes before, but this one’s been the most comfortable and reliable so far. For the price, it’s honestly a great deal. I’d definitely recommend the SU8 to anyone looking for a powerful and fun e-bike!
Purchased on July 13th received in under 40 days. Custom service was very fast and quick to respond to all my concerns about my purchase. Shipping was as fast as it's going to get coming from where the package came from. I'm guessing. I'm very pleased with my purchase. I have the Bluvall k10 trail dual motors dual battery with two separate battery chargers. And I'm happy to say everything is working correctly not one issue so far. I've been busy at work lately so I haven't had time to write my review. But now that I have some spare time I'll leave this review. Dual motors can be ran with one or both motors back rear hub motor will always be on their is no option to turn it off. The front motor can be easily switched from on or off with the red push button Wich controls the front hub motor only. So yes the the Bluvall k10 trail can be ran on only one motor. Dual batteries. Simple yes the Bluvall k10 trail can run on only one battery it doesn't matter which one and yes one battery can run both rear and front hub motors. Now about my experience riding the Bluvall k10 trail has been awesome I'm between 190- 205 in weight at 5.10 in height with that being said I've reached 34.5 mph very fast but stable at those speeds. No issues with hill climbing short or long hills steep long hills no problems 1-5 hub motor settings and 1-7 Shimano gear shifter with front and rear disc brakes. Great stoping power. So far I don't have any complaints I'm very pleased and happy with my purchase. Crazy because I wasn't going to make this purchase because I felt mislead about the price buy a YouTuber. But Thanks to that discount percentage wheel I made my purchase. Custom service was awesome shipping was great and My Bluvall k10 trail purchase is awesome 💯. As of today I have no issues. No Bluvall has not bought me out and I can't be bought. I'm a paying customer who works hard for my money. I want exactly what I paid for nothing more nothing less. I don't play games about my money and if I had an issue with Bluvall that couldn't be resolved I'll be the first person to write it in my review and let everyone know about my experience with Bluvall. But that isn't the case. I haven't had any issues so far. Custom service awesome! shipping great! Bluvall k10 trail it self is awesome great the best I'm very happy with my purchase and enjoy riding. Loving my purchase. Speed is awesome this has been a fabulous experience. Yes Worth every dollar. Yes I recommend to everyone of age! Five stars ⭐⭐⭐⭐⭐. 💯 Satisfied
This review may seem critical,,I only wish to help the next Bluevall customer experience their K10 fully informed,,,cool.
The manual doesn’t cover many important items of information. As well as some perplexing photos on how to set up the bike and install the front tire. So I had to kinda guess at some of the setting up the bike and the function set up display. I wasn’t sure if I should run one battery at a time(as to better judge my return power range) seems both at the same time is highly recommended. Also the suspension is pretty hard. The front fork is rough on bumps and stuff,,but that rear shock is Brutal Y’all. I love the range the double battery gives me and the dual to single motor function really works Great! It’s pretty fast,36 mph,,and Real powerful on hills. The brakes are really Awesome too! I Crush All hills in my area,lol🤘These small woes can be easily upgraded with new shocks etc. And worth it because of the Bluevall’s nicely constructed frame design. Also get yourself some tire inserts for puncture protection as well as some flat out.(both the insert and flatout product will pretty much eliminate flat tires Y’all,which is Happy worry free E-Biking🤘🤩
Recieved my K10 trail a few months ago and I definitely made the right call with the purchase.
Shipping was a bit of a challenge but the customer support team sent out regular updates and I'm more than happy with the product.
Love the K-10, a few minor issues, hoping to get squared away, but overall it blows my old Super73 right out of the water. Smoother, faster, LESS EXPENSIVE. Win!